Refund policy
90-Day Money-Back Guarantee
Try it for 90 days. If you don't love it, send it back.
You have 90 days from the day your order is delivered to try your products. Use them. Open them. Finish half the jar if you want to — we still take them back.
If you're not happy for any reason, just ask for a refund. No questions, no explanations needed. All you pay is the return shipping.
Your guarantee period is the one shown on the offer page you bought through. 90 days is our standard. Certain promotions and special offers carry a longer guarantee — up to 365 days. Where that applies, it's stated clearly on the offer page at the time of purchase, and that's the term that applies to your order. If the offer you purchased through didn't state a longer term, your guarantee is the standard 90 days from delivery.
How to get your refund
1. Contact us Email support@olavita.co (or reply to your order confirmation) within your guarantee window — 90 days from delivery, or longer if the offer you bought through stated a longer term. We'll send you a Return Authorization Number (RMA) and confirm the return address.
Please request your RMA before shipping anything back — packages sent without one can't be matched to your order.
2. Ship it back Send everything from your order back to the address we give you — opened bottles, used jars, and sealed ones alike. You cover the return shipping. Please use a tracked service, since the package is your responsibility until it reaches us.
3. Send us your proof of shipment — and get refunded the same day
When you drop the parcel off, the post office or courier gives you a receipt with a tracking number on it. Take a photo of it and email it to us.
As soon as we've checked it, we issue your refund — usually the same business day. You don't wait for the package to cross the country and clear our warehouse. (Your bank then takes another 3–5 business days to actually show the money in your account — see step 4.)
No proof of shipment? No problem, it just takes longer: we'll issue the refund once the parcel arrives and is processed, typically within about 2 weeks of you sending it.
4. Get your money back Refunds go back to the card or payment method you originally paid with.
Once we've issued it on our side, your bank or card provider needs a little time to post it to your account — usually 3 to 5 business days. That part is out of our hands and can vary depending on your financial institution. If it hasn't shown up after 5 business days, email us and we'll send you the refund confirmation to take to your bank.
The details
What you get back: the full purchase price of the products.
Bought a bundle? Same rules. Open one, try it, decide it's not for you — send back the opened one along with the sealed ones and you get the full amount back. You don't lose your refund because you actually used the product. That's the whole point of trying it.
What you don't: original shipping charges, and any duties or taxes paid at delivery. Return shipping is on you.
Where you bought it matters. This guarantee covers products bought directly from our official website only. We can't refund products from Amazon, eBay, marketplace sellers, or any other third-party retailer — we have no way to verify those are genuine, unaltered products, and we're not able to protect you on purchases we didn't fulfil. If you're unsure whether a seller is authorised, ask us before you buy.
Damaged, faulty, or wrong item? That's on us. Email support@olavita.co with a photo and we'll send a replacement or a full refund — including shipping. Don't send anything back until we ask you to.
Want to change or cancel an order? Email us as soon as possible — ideally within 12 hours of ordering. We pack and hand orders to the carrier quickly (usually within 1–2 business days), and once a parcel has left the warehouse we can't recall it, so we can't guarantee we'll catch it in time. If we do, we'll cancel or amend it at no cost. If we don't, the order arrives as normal, your 90 days start on delivery, and you can return it under the guarantee.
Please double-check your shipping address before you order. If a parcel goes to a wrong address you entered and we can't reroute it, we may need to charge shipping again to resend it.
Return address: 570 Solon Rd, Bedford, OH 44146, USA Please only ship to this address, and only after you've received your RMA.
In one sentence
Buy it, try it for 90 days, and if it's not for you, email us for an RMA, ship it back at your cost, send us a photo of the shipping receipt, and we'll refund you that same day — even if the jar is half empty.