Shipping policy

 

SHIPPING INFORMATION

I PLACED AN ORDER. WHEN WILL MY PACKAGE ARRIVE?

After checkout is complete, your order goes into our processing queue. Processing can take 3-5 business days. During times of heightened volume, this can take up to 7 business days. There is no way to rush this step. All orders are subject to this timeframe.

Once your package has been dispatched from our international fulfillment warehouse (after processing), it ships. Please refer to the courier"s website to understand more about the delivery times they are guaranteeing.

Please visit the selected courier's website for more information on shipping timelines or delays they may be experiencing. We apologize that we do not control this step. We do encourage priority shipping where possible.

I AM AN INTERNATIONAL CUSTOMER (OUTSIDE USA.) DO I HAVE TO PAY CUSTOMS AND TAXES?

Some countries charge additional fees when importing goods into the country. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Olavita Brand. Please check with your country's customs office to determine what these additional costs will be prior to placing your order.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from the USA courier to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

OUR SHIPPING RATES

USA
Shipping time, 10-15 Days, Shipped from our International Fulfillment Center

5th February 2025 Important Note for US Shipments: 

Due to the new regulations U.S. tarrifs, there might be potential disruptions in customs and postal service in shipments for USA customers, which will result in potential delays.

Worldwide
Shipping time, 10-15 Days

Important Note: during peak times, (1st November up to 5th January) shipping can take 3-5 Business days longer due to high demand and high traffic of shipments.