*Disclaimer

Money-Back Guarantee & Refund Policy:
Our money-back guarantee is valid only under the following conditions:

  1. Damaged or Incomplete Products:
    Customers must report any product that was damaged during shipping or delivered incomplete within 7 days of delivery. Claims must be accompanied by clear photographic evidence of the product and packaging.

  2. Non-Returnable Items:
    For hygiene and safety reasons, opened or used skincare products, including cosmetics, creams, oils, and serums, are non-returnable and non-refundable. Returns of unopened items must be pre-approved by our support team and shipped back in their original, sealed packaging at the customer’s expense.

  3. Refund Eligibility:
    Refunds will only be processed after verifying the claim and ensuring compliance with the above policies. Refunds may take 5-10 business days to process once approved.

Expected Results:
Individual results from using our anti-aging serums and skincare products can vary due to differences in skin types, lifestyle factors, and adherence to usage instructions. Testimonials and before-and-after photos shared on our website or marketing materials are provided for illustrative purposes only and do not guarantee specific outcomes.

Liabilities:
While our products are tested and comply with industry standards, we cannot guarantee they will be suitable for everyone. Customers must review the complete ingredient list on the product packaging prior to use. If irritation, redness, or an allergic reaction occurs, discontinue use immediately and consult a healthcare professional.

Usage Guidelines:
To ensure the best results and minimize the risk of adverse reactions:

  • Follow the usage instructions provided on the packaging.
  • Perform a patch test before applying the product extensively.
  • Avoid using products beyond their expiration date.
  • Keep products out of reach of children and avoid contact with eyes.

We are not responsible for misuse, overuse, or use of the product contrary to the provided instructions.

Order and Delivery Disputes:

  1. Order Tracking:
    All orders include detailed tracking information provided via email upon shipment. Customers are responsible for ensuring that the shipping address entered during checkout is accurate.

  2. Failed Deliveries or Missing Packages:

    • If a delivery fails due to an incorrect address provided by the customer, we are not responsible for replacing or refunding the order.
    • Claims for missing packages must be filed within 7 days of the indicated delivery date and must include evidence such as shipping confirmation and carrier correspondence.

Chargeback and Dispute Resolution:
By placing an order, customers agree to adhere to these policies. In the event of a chargeback or dispute, the following documentation may be used to refute the claim:

  • Proof of delivery (tracking number and carrier confirmation).
  • Photographic evidence submitted by the customer or provided by us.
  • A copy of this disclaimer and the terms.
  • Customer correspondence indicating acknowledgment of these terms.

To resolve disputes efficiently, we encourage customers to contact our support team at support@olavita.co or +1 (754) 227-6438 before initiating a chargeback.

General Terms:
By purchasing from our website, customers confirm they have read, understood, and agreed to this disclaimer and our terms of service. For any questions or concerns, please reach out to us before making a purchase.